Online Retail Training

Terms and Conditions


The following terms and conditions and disclaimer apply to the access and use of the online learning environment and associated resources and materials known collectively as the ‘ websites’.

By accessing and using the online learning websites you are agreeing to the following terms and conditions from the date you first use the website. We may change these terms and conditions from time to time and will post revisions on our websites. We advise that you review these terms and conditions regularly.

You agree to use the online learning websites and associated materials only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.


All users must register with the in accordance with our access and privacy policies. Access to courses or materials is subject to certain access controls. The cannot guarantee that access will be uninterrupted or available at all times. Access may be withdrawn at the discretion of the at any time, without notice or penalty. Access to the website is provided at the discretion of the to authorised users in accordance with the access policy.

Accounts and passwords

Your right of access is personal to you, for as long as we continue to provide such access. Personal account details must not be shared, and you are responsible for keeping your details secure and preventing unauthorised access to your account. You accept responsibility for all activities that occur under your account or password.

Intellectual property rights

The content, layout, design, data, and graphics in the online learning websites are protected by UK and other international copyright laws. Unless explicitly stated otherwise, none of the content may be reproduced, copied, or otherwise incorporated into or saved in any other website, electronic retrieval system, publication, or any other work in any form (whether hard copy, electronic, or other )

You agree not to adapt, modify, or create any derivative work from any material contained in the online learning websites, or to use the material for any purpose other than your personal, non-commercial use. Framing of this site or any part of it is not permitted.
The reserves the right of full editorial control over the content of all e-learning sessions, courses, materials and resources in the RCGP online learning websites, and may make changes to the content at any time. Although we make reasonable efforts to ensure accuracy of the content, we cannot guarantee that the content is error-free
Permission for use of our intellectual property

Acknowledged authors of materials in the online learning websites may use their original content for non-commercial purposes in line with their IPR agreement. All other requests for permission of content, images or use of our intellectual property not currently authorised by these terms and conditions should be made to us

User-generated content

Where you submit any response or posting to a forum, blog, wiki, feedback form, or contribute any other form of user-generated content, you grant us a non-revocable worldwide, royalty-free, transferable licence for the use of your content, which we may create derivatives of, distribute, and display in any viagra We may edit or remove your submission at any time. User-generated content and responses are allowed strictly on the basis that the content is accurate to the best of your knowledge and is not illegal, obscene, racist, abusive, threatening, defamatory, invasive of privacy, infringing any intellectual property rights, or otherwise injurious to third parties, or objectionable, and does not contain software viruses, chain letters, mass mailing, political campaigning, commercial solicitation, or any form of ‘spam’ mailing. You may not use a false name or email address or impersonate any person, team or organisation in any part of the website, or otherwise mislead as to the origin of your content. You undertake to indemnify the for breach of any of these warranties.


Trademarks and logos displayed on the online learning websites are the trademarks of the and its Licensors and Partners. Any use of is strictly prohibited without our expressed written consent.

Personal data and privacy

Use of the data collected by use of our websites or provided by you on websites is governed by the website Privacy Policy.

External Links

The online learning websites contain links which may take you to external websites and documents. Links are provided for your convenience, and inclusion of any link does not imply endorsement or approval of the linked website, its operator or its content, and we are not responsible for the content of any linked website (with the exception of websites)

Email security

Any email correspondence between you and the will not be encrypted. Emails received by the will be stored securely within our corporate firewall. Email correspondence between yourself is subject to’s own privacy and security policies.


We make reasonable efforts to check and test material at all stages of production for viruses, although we cannot guarantee our material to be virus free. Users are advised to run an anti-virus program on all material downloaded from the internet, including that in the online learning websites. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.


To the fullest extent permissible by law, we will not be liable for any direct, indirect or consequential losses resultant from your use of the online learning websites, including loss of revenue, profit, anticipated savings, data, goodwill, or wasted expenditure.

Events Beyond Our Reasonable Control

To the fullest extent permissible by law, we will not be held responsible for any delay or failure to comply with our obligations under these conditions if such delay or failure arises from any reasons of Force Majeure, which shall include any default due to an act of God, act of terrorism or threatened terrorism, individual action, act of war or threatened war, lock out, fire, flood, drought, tempest or other event beyond our reasonable control.

Alternation of Service or Amendments to Conditions

We reserve the right to make changes to our websites, policies and terms and conditions at any time. You shall be subject to the policy’s terms and conditions in force at the time that you use the website. If any of these conditions are deemed invalid, void or unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any other condition.

Complaints and Feedback

If you have any complaints or feedback and wish to contact us please use the contact us options in the websites, or email us.

Disclaimer and Waiver

The online learning websites, materials and content and all materials relating to information, products and services (or to third party information, products and services), are provided ‘as is’, without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions contained in the material in these sites will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of any online learning websites or any other websites.

Users should be aware that medical professionals frequently hold differing opinions and that changes in medical guidance, research, and best practice do occur regularly. It is the user’s own responsibility to make his or her own professional judgement and to independently verify the accuracy and currency of content and materials in all websites, including the information within the online learning websites. Please note that a description or reference to a product or publication in an website does not imply any endorsement of that product or publication by the If you breach these conditions and we take no action, we reserve the right to enforce our rights in the future and at any time if you continue to breach these conditions.

About Us

Online Retail Training is the best business training partner that a retailer could have !

Who should do it?

The Certificate 1& 2 Retail Customer Service courses are designed specifically for the following groups of people.

Course Outlines

In an easy-to-read format, our courses take the student through a logical progression from the basic principles of customer service.