


Sales Principles and Fundamental Concepts of Customer Service
Module 1 Self Development & Your Career
Module 2 Sales & Customer Service
Module 3 Product Knowledge
Module 4 Store Presentation
Module 5 Personal Presentation & Hygiene
Module 6 Behaviour & Body Language
Module 7 Working Together
Module 8 Occupational Health & Safety
Module 9 Retail Figures & Formulae
Module 10 Competitor Analysis
Performing Retail Sales & Customer Service
Module 11 Greetings
Module 12 Discovery
Module 13 Offering the Solution
Module 14 Creating Interest with Features & Benefits
Module 15 Overcoming Objections
Module 16 Closing the Sale
Module 17 Additional Selling Techniques
Module 18 Point of Sale
Module 19 Phone Calls, Emails & Internet Sales
Module 20 Complaints Handling & Store Security
Sales Principles and Fundamental Concepts of Customer Service
&
Performing Retail Sales & Customer Service
This package includes all the modules of both Certificate 1 & 2