Online Retail Training

Packages

$99.00

Sales Principles and Fundamental Concepts of Customer Service

Module 1 Self Development & Your Career

Module 2 Sales & Customer Service

Module 3 Product Knowledge

Module 4 Store Presentation

Module 5 Personal Presentation & Hygiene

Module 6 Behaviour & Body Language

Module 7 Working Together

Module 8 Occupational Health & Safety

Module 9 Retail Figures & Formulae

Module 10 Competitor Analysis

$99.00

Performing Retail Sales & Customer Service

Module 11 Greetings

Module 12 Discovery

Module 13 Offering the Solution

Module 14 Creating Interest with Features & Benefits

Module 15 Overcoming Objections

Module 16 Closing the Sale

Module 17 Additional Selling Techniques

Module 18 Point of Sale

Module 19 Phone Calls, Emails & Internet Sales

Module 20 Complaints Handling & Store Security

OR
$149.00

Sales Principles and Fundamental Concepts of Customer Service

&

Performing Retail Sales & Customer Service

This package includes all the modules of both Certificate 1 & 2

About Us

Online Retail Training is the best business training partner that a retailer could have !

Who should do it?

The Certificate 1& 2 Retail Customer Service courses are designed specifically for the following groups of people.

Course Outlines

In an easy-to-read format, our courses take the student through a logical progression from the basic principles of customer service.