Online Retail Training

Privacy and Security Policy


The following privacy policy applies to your Online Learning Environment accounts and associated resources and materials , known collectively as the ‘’ websites, and other websites and online resources provided by your

The your is committed to ensuring that your privacy is protected and that it complies with its obligations under the Data Protection Act 1998, which regulates the processing of information relating to you and grants you various rights in relation to your personal data.

By registering for an account, or by accessing the online learning websites, you are agreeing to the following policy from the date of first registration or usage. We may change these terms and conditions from time to time and will post revisions on our websites. We advise that you review these terms and conditions regularly.

Registration data

When you first register for your account, or when you access a website, we will collect personal information from you. We may also ask you for information when you report a problem to our helpdesk and may keep a record of any correspondence.

Aggregated data

We may anonymise your data and aggregate it with data from other users to understand how people are using our websites and to evaluate our e-learning materials. The your reserve the right to disclose anonymised aggregated user data to approved third parties.

User-generated data

Should you contribute user-generated content to , including any contribution to your forum or chat, or supply session feedback, some of your personal data (such as your name and email address) may be displayed on the website. When submitting user-generated content (such as a forum posting or chat), you acknowledge and agree that the may access, preserve, and disclose your account information and any content posted by you in order to: (a) comply with any legal process; (b) enforce the terms and conditions of use; (c) respond to claims that any content posted violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property, or personal safety of the, other users of the website and the public.

Communications and bulletins

From time to time the may email you with information about educational resources that may be of interest to you. If you should decide that you do not wish to receive such communications you may opt out of receipt of similar future emails by contacting us

Making changes to your information

Where your details become outdated you should update your details in the secure area of the website.

IP addresses

We may record your computer’s IP address, operating system and browser type, for system administration purposes and to enable us to gather information on website usage. These data enable us to track browsing patterns, and are not used to identify you as an individual.


Your personal information is stored and processed by the in compliance with the Data Protection Act (1998). Your data is held securely on our databases which are only available to authorised personnel on a password protected basis and is not available to any other individual or party. We also use system and application logs to track all access. We review these logs periodically and investigate any anomalies or discrepancies.

Although all reasonable efforts will be taken to ensure security of personal data, it is not possible for the to guarantee 100% data security.


You are responsible for ensuring that your account password remains secure. You should not disclose your user name and password to other people. If you forget your password, please contact us

Email security

Any email correspondence between you and the will not be encrypted. Emails received by the will be stored securely within our corporate firewall. Email correspondence between yourself is subject to ‘s own privacy and security policies.

Linking to external sites

When using Links , you will encounter links to external websites. Please be aware that once you click to one of these sites, you are subject to that site’s privacy policy and the can accept no responsibility for your privacy in relation to your use of external websites.

Your consent

By submitting your information to the , you consent to the use of that information as set out in this policy. You should review this policy regularly, to note any changes as to how we collect and use personal information.

Thank you for reviewing this information. If you have any questions about this policy, please contact us

About Us

Online Retail Training is the best business training partner that a retailer could have !

Who should do it?

The Certificate 1& 2 Retail Customer Service courses are designed specifically for the following groups of people.

Course Outlines

In an easy-to-read format, our courses take the student through a logical progression from the basic principles of customer service.