Online Retail Training


  • Shop Safe in Cyberspace November 24, 2015
    PITTSBURGH, PA--(Marketwired - November 24, 2015) - It's the most wonderful time of the year for online retailers -- and online scammers. The deals dance like sugarplums in your email inbox and your incoming text messages. And while you're likely to find a few of your favorite things in the advertising onslaught, there are plenty of lumps of coal mixed in. And these duds will leave you with more than a sooty stocking. How to sort the naughty from the nice? Here are a few tips that will help you ...
  • Canadian Retailers Brace for Biggest Black Friday Yet November 24, 2015
    RICHMOND, BRITISH COLUMBIA--(Marketwired - Nov. 24, 2015) - Last year Canadian retail sales in November [1] unexpectedly rose to a record high $43.03 billion. What began as a U.S. retail holiday on the day after American Thanksgiving, Black Friday is now as much a Canadian shopping tradition. And it's a good time to start the holiday shop. With great product selection at the end of November and best in season special pricing, consumers can take advantage of the early start and savings, getting a smart kick start on Christmas. * Black Friday pricing has been revealed for ...
  • MasterCard Masters of Code Hackathon Series to Crown $100,000 Global Winner November 24, 2015
    Local Developers & Entrepreneurs from 12 Cities Set to Compete in San Francisco for the Grand Prize TPurchase, NY – November 24, 2015 – Developers from across the globe will compete for $100,000 during the MasterCard Masters of Code™ global hackathon grand finale in San Francisco on December 4 and 5. The winning teams from each of the 12 regional events will take on a new challenge and battle each other for the title of Masters of Code. For the past ten months, the Masters of Code competition traversed the globe – from Singapore to New York to Tel ...
  • NewStore Partners With Deliv to Usher in New Era of Shopping Fulfillment November 24, 2015
    BOSTON, MA--(Marketwired - November 24, 2015) - NewStore, Inc. [1] , the definitive mobile retail platform [2] founded by Stephan Schambach, creator of Demandware and Intershop, has partnered with Deliv [3] to offer same-day delivery across local, regional, and national retailers. Together, NewStore and Deliv are redefining the mobile shopping experience. Amazon has become almost synonymous with convenience by way of one-click purchasing and rapid fulfillment. NewStore and Deliv aim to shatter its monopoly on convenience by enhancing retailers' mobile shopping experience and offering competitive same-day delivery by leveraging thousands of stores as local ...
  • Study On Digital Gift Cards Tracks Attitude, Offers Guidance for Retailers November 24, 2015
  • Intriguing Use of Large Screen Video In New Boston Store November 24, 2015
  • Square Starts Accepting Apple Pay And Chip Cards November 23, 2015
    Select Cities Including Chicago, New York, San Francisco, & St. Louis Are Now Accepting Apple Pay SAN FRANCISCO, CA--(Marketwired - November 23, 2015) - Starting today, 100 local business owners across the country are the first to accept chip cards and payments like Apple Pay from their customers with Square's new reader, giving their customers a simple, fast, and secure payment experience. They represent the first set of local businesses to have access to the same new technologies that big corporations often invest in. With a tap of a phone, their customers are out ...
  • Blue Horseshoe to sell Retail Realm Essentials November 23, 2015
    Napa (November 2015) -- Retail Realm announces that Blue Horseshoe has joined its growing Reseller network to sell “Retail Realm Essentials™ powered by Microsoft Dynamics” (RRE) and “RR mAX.” In a strategic move that enables the supply chain management provider to offer “true” end-to-end solutions to its clients in the Microsoft Dynamics AX® space, Blue Horseshoe is now positioned to offer software solutions that manage and track products from production through to Retail Point of Sale. The arrival of RRE, a retail-centric scalable solution based on the AX platform, opens up new avenues for Blue Horseshoe.
  • Starwood Hotels Reports Point of Sale Hacking November 22, 2015
  • Mumbai MoneyOnMobile Increases Monthly Volume by 17% November 20, 2015
    DALLAS, TEXAS and MUMBAI, INDIA--(Marketwired - Nov 20, 2015) - Calpian, Inc. (OTC PINK: CLPI [1] ), an innovative global mobile payments technology and processing company, announces its Mumbai-based subsidiary, MoneyOnMobile, increased monthly processed transaction volume in October 2015 to Rs 4.663 billion Indian Rupees or $71.7 million US Dollars, an increase of 16.6% from September's Rs 3.998 billion Indian Rupees or $60.9 million US Dollars. MoneyOnMobile has been accessed by more than 155.6 million cumulative unique users since its inception, which is an increase of 3.5 million unique users accessing the service in October 2015. MoneyOnMobile is a ...
  • EMV Security Infographic November 21, 2015
  • Three Out of Four Consumers Plagued With Holiday Gift Giving Stress November 19, 2015
    Only 12 Percent of Consumers Trust Sales Associates' Advice When Searching for the Right Gift During the Holidays SILICON SLOPES, UT-- Nov , 2015 - In the notoriously busy holiday season, a newly discovered culprit is tipping the stress scale: gift giving. New research from Needle , the leader in advocate-powered e-commerce, reveals that gift shopping now outranks family obligations and holiday travel in raising our collective blood pressure this holiday season. The national consumer survey reveals that significant others are the most difficult to buy for, and shoppers are facing growing ...
  • Heartland Introduces Out-of-Scope Solution for LiquorPOS Merchants November 20, 2015
    PRINCETON, N.J.--(BUSINESS WIRE)--Heartland Payment Systems (NYSE: HPY ), one of the nation’s largest payment processors, today announced its secure point-of-sale (POS) software solution, featuring out-of-scope capacity, data security protection and a comprehensive breach warranty, is now available to LiquorPOS® beverage retailers. The Heartland Secure™ out-of-scope solution streamlines the LiquorPOS paths to Europay, MasterCard and Visa (EMV) acceptance by taking the POS system completely out of the payment authorization process, which means no cardholder data is ever sent to the POS system. Heartland Secure is a comprehensive card data security solution ...
  • Michigan Retail Index - Small Sales Gains in October November 20, 2015
    LANSING, MI--(Marketwired - November 19, 2015) - Michigan retailers rang up slightly better sales in October, according to the latest Michigan Retail Index survey, a joint project of Michigan Retailers Association (MRA) and the Federal Reserve Bank of Chicago. The monthly retail industry performance gauge rose three points from September, to 54.1 on the 100-point Index. "October's moderate gains help set the table for the upcoming holiday shopping season," said MRA President and CEO James P. Hallan. "Retailers are looking forward to a solid season, the best since 2012." MRA released its annual holiday sales forecast last month. Two of every three ...
  • A Better Black Friday? Finding in Report Of Top Retailers For Holidays November 19, 2015
    ANN ARBOR, MI--(Marketwired - Nov 19, 2015) - ForeSee, the leader in Voice of Customer (VOC) solutions that help companies better understand and engage with their customers, today announced the initial findings of the ForeSee Experience Index 2015 (FXI). The index, which is based on more than 20,000 consumer surveys gathered for the top 50 U.S. and 25 U.K. retailers, addresses the retail customer experience [1] across web, mobile, and in-store over the course of the shopping season. The FXI has been the definitive study on the current state of retail customers for more than a decade. Using ForeSee's proven ...

About Us

Online Retail Training is the best business training partner that a retailer could have !

Who should do it?

The Certificate 1& 2 Retail Customer Service courses are designed specifically for the following groups of people.

Course Outlines

In an easy-to-read format, our courses take the student through a logical progression from the basic principles of customer service.