Online Retail Training

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  • Future POS Wins Vendor of Excellence Award August 15, 2018
    Butler, PA, August 10, 2018 - For the eleventh time in twelve years, Future POS, the developers of Future POS Software were awarded a Vendor of Excellence Award in “The Software Category” the highest honor given from the RSPA (Retail Solutions Providers Association).  According to Company President, John Giles, “The RSPA is the only organization dedicated to the point-of-sale industry, and consequently their awards are the only real report card for how well we’re doing compared to our competitors.”  Giles, who founded the company in 1998 and his wife Kelly, who joined as Vice President in 2003, are long-time ...
  • July Retail Sales Increase 4.9 Percent Over 2017 August 15, 2018
    WASHINGTON, August 15, 2018 – July retail sales were up 0.4 percent seasonally adjusted from June and increased 4.9 percent unadjusted year-over-year, giving the industry a solid kickoff for the third quarter as consumers continued to spend despite concerns about the growing trade war, the National Retail Federation said today. The numbers exclude automobiles, gasoline stations and restaurants.“Today’s numbers mirror the economy, which is in very good shape,” NRF Chief Economist Jack Kleinhenz said, citing consumer confidence, a strengthening labor market and more after-tax dollars in household wallets thanks to tax reform. “Consumer fundamentals remain healthy and continue ...
  • Free Beginners Guide: Finding The Right Point Of Sale Solution October 20, 2011
    For small business owners, the economics of running a successful operation requires an effective cash management system, efficient payment processing, precise inventory control, and accurate bookkeeping. Luckily, a point of sale solution can help you do all that — and more. While some merchants may initially be drawn to the idea of using an electronic cash register (ECR) because of the low upfront cost, they’re going to pay for it in the long run. They’re going to work longer hours to accomplish tasks a point of sale (POS) system does automatically. They’re going to work harder trying to make ...
  • TruRating Announces Expanded Partnership with Verifone to Enable Merchants to Collect Consumer Input at the Point-of-Sale August 14, 2018
    ATLANTA -- August 14, 2018 --  TruRating , customer experience experts specializing in point-of-payment customer feedback solutions, announced today that a global contract has been signed with  Verifone , a world leader in payments and commerce solutions. Merchants using Verifone’s next-generation solutions and  Verifone Connect  will have access to the TruRating application to start listening to and learning from customers.  TruRating’s user-friendly POS feedback software app, paired with Verifone, will allow merchants to collect countless consumer ratings. This will help merchants better understand their strengths and weaknesses so they know how to improve their businesses. With responses collected in real-time, actionable knowledge is ...
  • HEROFi Secures $3.5 Million Seed Round for Retail Revenue Optimization Platform August 8, 2018
    SAN DIEGO--( BUSINESS WIRE )--HEROFi, a revenue optimization company for physical retail, today announced that it has completed a convertible debt financing of $3.5 million. HEROFi, founded in 2014, specializes in using its intelligent orchestration platform to drive proven revenue through real-time product packaging and pricing. HEROFi’s clients use real time data - such as sales, inventory, weather, traffic and more - to create better and more effective consumer in-store experiences. In addition to its current client base of leading companies in the restaurant (Buffalo Wild Wings), gaming (Pechanga), and shopping mall (Westfield Malls) industries, HEROFi is close to completing agreements with ...
  • Star Micronics Reveals New Service: PromoPRNT August 8, 2018
    Somerset, NJ – August 8, 2018 – Star Micronics, a leading global manufacturer of mobile, point of sale (POS) and customer engagement technologies, is proud to announce PromoPRNT, a brand new service added to the famous Star Micronics Cloud Service platform.   PromoPRNT will allow retailers to automatically create printed promotions in addition to receipts. These incentives and bonuses will be delivered directly to shoppers’ hands, boosting customer retention and notifying customers of new deals and promotions.   PromoPRNT is provided through two services on the Star Micronics Cloud Services dashboard: Promotion Builder and Promotion Scheduler. Promotion Builder is a seamless and simple way ...
  • Small Business Security: 3 Ways to Prevent Data Breaches August 7, 2018
    Data breaches have become increasingly common for merchants who process payments using remote-access systems. Year after year, there are reports of breaches that target and invade point of sale (POS) or property management systems (PMS) to gain access to sensitive customer data. The latest high-profile victim being Macy’s, who recently announced that their system was breached and customer data was compromised. While an enterprise like Macy’s will most likely be able to survive the financial ramifications of a cybersecurity breach, unfortunately, your small business may not. Also, that’s why it’s so important to take preventative measures. Here are three ways to prevent data breaches ...
  • POSitouch Mobile POS Helps Sea Shell Resort Sell by the Seashore July 31, 2018
    The Sea Shell Resort and Beach Club located on Long Beach Island, NJ (LBI) brings a little bit of the Caribbean to the Jersey Shore. The resort features 53 rooms and suites, as well as two on-site restaurants, a sushi bar, outdoor tiki bar, and 10 South — LBI’s only upscale martini lounge. Also, its unique cabana service allows guests to place their food and drink orders right from the beach or poolside. The Challenge Sea Shell Resort wanted to find a solution to make its cabana service more efficient and reduce the time it took to serve ...
  • Enhancing Customer Experience for a Clothing Accessories Manufacturer: A Quantzig Customer Analytics Study August 6, 2018
    LONDON--( BUSINESS WIRE )--Quantzig, a pure-play analytics solutions provider, has announced the completion of their latest  customer analytics study on the apparels and accessories market . A clothing accessories manufacturer wanted to leverage data-driven customer experience strategies and enhance customer experience. According to the customer analytics experts at  Quantzig , “In today’s rapidly evolving retail market, customer analytics acts as a potential lifeline that helps retailers to enhance customer experience.” Due to the entry of new players, the retail industry is fast becoming one of the most dynamic sectors in the world. To succeed in this highly competitive marketplace, retail companies are adopting precise strategies to control costs and manage inventory. Furthermore, ...
  • Star Micronics Introduces the mCollection August 1, 2018
    Somerset, NJ – August 1, 2018 – Star Micronics, a leading global manufacturer of mobile, point of sale (POS), and customer engagement technologies, is happy to announce the release of their latest line of products: the mCollection.  The mCollection was designed with the latest technology to deliver products that are compact in size, sleek in design, and provide an easy setup and wonderful user experience.  The central pieces of the mCollection are the printers: the mC-Prints.  The mC-Print2 and mC-Print3 are the collection’s 2- and 3-inch front-exit thermal printers designed for easy loading and low maintenance.  Each printer provides multiple connectivity options, including Ethernet, ...
  • One Hundred Point of Sale Case Studies July 5, 2017
    Check out a Point of Sale Success Story for every type of industry you're looking for! Online Store Restaurant Industry Case Study: Leading E-Commerce Catalog Merchandiser Transforms its Legacy IT Infrastructure Great Food Flies Faster At Rich's Burgers-N-Grub Case Study: Integrating Online Team Sales Into An Existing E-Commerce Strategy Amsterdam Coffee Roaster Brews Better With New POS System Salsarita’s Fresh Mexican Grill Uses Cloud Point-of-sale to Simplify Daily Operations Online Ordering - Food Case Study:Small Business Funding: The Killarney Omnichannel Ordering Delivers at Taziki’s Café Case Study: Lou's Brews and BBQ   Great Food Flies Faster At Rich's Burgers-N-Grub1  Jewelry Great Food Flies Faster At Rich's Burgers-N-Grub2 Great Food Flies Faster At Rich's Burgers-N-Grub3 Great Food Flies Faster At Rich's Burgers-N-Grub2 Great Food Flies Faster At Rich's Burgers-N-Grub5 Great Food Flies Faster At Rich's Burgers-N-Grub1 Great Food Flies Faster At Rich's Burgers-N-Grub7   Great Food Flies Faster At Rich's Burgers-N-Grub8 Great Food Flies Faster At Rich's Burgers-N-Grub9 Great Food Flies Faster At Rich's Burgers-N-Grub8  Children's Store Case Study: Integrating Online Team Sales Into An Existing E-Commerce Strategy1 Case Study: Integrating Online Team Sales Into An Existing E-Commerce Strategy2 Case Study: Integrating Online Team Sales Into An Existing E-Commerce Strategy3 Case Study: Integrating Online Team Sales Into An Existing E-Commerce Strategy4 Case Study: Integrating Online Team Sales Into An Existing E-Commerce Strategy5 ...
  • Harbortouch Releases Premium Point-of-Sale Solution for Bars & Restaurants July 30, 2018
    Allentown, PA (7/30/18) – Harbortouch, a leading national point-of-sale (POS) system provider, today announced the launch of a new premium POS software suite for the foodservice industry: Harbortouch Bar & Restaurant (HBR).  After deploying and supporting POS systems in the bar and restaurant markets for over a decade, Harbortouch has taken its extensive experience supporting tens of thousands of businesses in this vertical to build a brand-new software platform from the ground up that offers a vastly superior solution for this industry.
  • Position Imaging Selects Bell and Howell for Installation and Service of New Retail Smart Package Room Solution July 30, 2018
    PORTSMOUTH, N.H.--( BUSINESS WIRE )--Position Imaging, a pioneer in groundbreaking  tracking technologies  for improving the operation of logistics processes, has selected  Bell and Howell , a leading next-generation services and solutions organization, to provide complete installation and maintenance service of Positions Imaging’s new retail Smart Package Room® solution for retail customers across North America. Bell and Howell’s proven track record of delivering innovative solutions for retail click-and-collect made the company an obvious choice to service Position Imaging’s retail platform. The company’s deep experience in the retail marketplace and their extensive service network were also major selling points for Position Imaging. “We are very excited to be ...
  • Phononic Survey Reveals How Competition, Convenience and Checkout Tech are Shaping the “Store of the Future” July 30, 2018
    DURHAM, N.C.--( BUSINESS WIRE )-- Phononic , the global leader in solid-state cooling that is breaking the boundaries of semiconductor innovation, today announced the findings of its  latest study exploring the food retail landscape . Phononic surveyed more than 200 executives across the United States that work in the grocery and food retail space, including traditional grocers, convenience stores and big box retailers that sell groceries. The study reveals insights into changing shopping habits, increasing competition, the implementation of technology, and predictions on how these factors will shape food retail over the next five years. This latest study mirrors many of the concepts examined in Phononic’s “Store of the ...
  • Celerant Technology Recognized as a ‘Major Player’ for Apparel Point-of-Sale July 24, 2018
    NEW YORK--( BUSINESS WIRE )--Celerant Technology, a leading provider of  innovative retail  and  E-Commerce solutions , was recognized as a ‘Major Player’ in the IDC MarketScape Worldwide Point-of-Sale Software in Small and Midsize Retail Apparel and Softlines 2018 Vendor Assessment. IDC MarketScape provides guidance for retail technology buyers by performing extensive analysis of the key retail software providers through vendor briefings, RFI responses, customer reference calls, and ongoing research and analysis based on business, industry and software segments. Celerant received high marks for understanding the SMB market and was included within the study based on industry reputation, features and functionality offered for the ominchannel ...

About Us

Online Retail Training is the best business training partner that a retailer could have !

Who should do it?

The Certificate 1& 2 Retail Customer Service courses are designed specifically for the following groups of people.

Course Outlines

In an easy-to-read format, our courses take the student through a logical progression from the basic principles of customer service.