Online Retail Training

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  • Afterpay Launches in the U.S. with Urban Outfitters, Anthropologie and Free People May 23, 2018
    SAN FRANCISCO, CA May 23, 2018 – Afterpay, an innovative digital platform that offers interest-free installment plans for online purchases, announced its launch into the U.S. today.  Named as one of Australia’s fastest growing fintech companies by IDC, initial retailers integrating its “buy-now, pay-later” platform include leading fashion and lifestyle retailer Urban Outfitters, Inc., and its portfolio of global brands including Urban Outfitters, Anthropologie and Free People. Founded in Australia in 2015, Afterpay’s platform has grown to include more than 14,000 Australian retailers and brands including Sephora, Estee Lauder, Lululemon, Myer, The Daily Edited, and Stylerunner. With more than 1.8 million Australian customers ...
  • Digital Analytic Assistant, CINDE, Expands Skills to Provide Retailers and CPGs May 23, 2018
    DALLAS – May 23, 2018 –  Symphony RetailAI , the leading global provider of Artificial Intelligence-enabled decision platforms, solutions and customer-centric insights that drive validated growth for retailers and CPG manufacturers, today announced an expansion of skills for its digital analytic assistant CINDE to help retailers increase the success of promotions. CINDE, or Conversational INsights and Decision Engine, initially introduced at the company’s Xcelerate Retail Forum in Oct. 2017, receives natural language input from users and provides conversational, insight-rich answers in response. Retailers have been able to ask questions about sales performance and customers by store, category and product. With sales and customer-related questions, ...
  • Zuckerberg Media, JD.com and Glossier to Speak at NRF’s Shop.org 2018 Conference May 22, 2018
    WASHINGTON, May 22, 2018 – CEOs, startup founders and top business personalities will discuss the shifting retail landscape and how to improve the customer experience as more than 2,500 leading members of the retail community gather in Las Vegas September 12-14 for the National Retail Federation’s annual  Shop.org conference . “Shop.org showcases how retailers are reimagining the shopping experience, selling through multiple channels and in multiple ways,” NRF President and CEO Matthew Shay said. “We are at the epicenter of a vibrant industry with tremendous opportunity for growth – and this year’s attendees will walk away not only inspired and ...
  • New Research Estimates Global Retailers Spent $104 Billion on Changing Price Labels 2017 May 22, 2018
    BRACKNELL, England--( BUSINESS WIRE )--New research launched today by  Displaydata  and  Planet Retail RNG  reveals that inaccurate, inconsistent pricing – and a lack of digital technology in-store – is costing retailers in lost sales and consumer trust, as price-conscious shoppers seek out the best deal and better experiences online. The research report, Analogue to Automated: Retail in the Connected Age – which surveyed 5000 consumers and 1000 retailers – sought to understand what consumers want from physical stores, and how retailers are responding. The findings clearly show that retailers are failing to keep up with shifting consumer attitudes towards price and promotion and are unable to engage ...
  • Game Changing Social Impacting Shopping Platform KIINDLY Launches May 22, 2018
    SHORT HILLS, N.J.--( BUSINESS WIRE )--In a world which continues to move from traditional commerce to e-commerce, a new disruptive and game changing platform, KIINDLY, has been launched with hopes of being the first of its kind designed to create dollars for social impact through each and every purchase made. What makes KIINDLY so unique is that it is free to join, there is no charge for payment processing and members can continue to shop at the more than 1,200 top global stores that are part of the KIINDLY network. And to top it off they can either receive a cash ...
  • EMVCo Creates QR Payment Mark to Help Promote Worldwide Acceptance of EMV QR Code Payments May 21, 2018
    21 May 2018 – EMVCo, the global technical body that manages the EMV® Specifications, has created a QR Payment Mark to promote global interoperability across EMV QR Code payments. EMVCo has developed reproduction requirements and a free licensing structure to enable all implementers of EMV QR Code solutions to use the mark. QR Codes are two-dimensional machine-readable barcodes, increasingly used to facilitate mobile payments at the point-of-sale. In 2017, EMVCo published the  EMV® QR Code Specifications to address two prevalent QR Code payment use-cases: Consumer-presented – the consumer displays the QR Code on their mobile device and the merchant uses an optical scanner to read the code. Merchant-presented – the merchant displays ...
  • One Hundred Point of Sale Case Studies July 5, 2017
    Check out a Point of Sale Success Story for every type of industry you're looking for! Online Store Restaurant Industry Case Study: Leading E-Commerce Catalog Merchandiser Transforms its Legacy IT Infrastructure Great Food Flies Faster At Rich's Burgers-N-Grub Case Study: Integrating Online Team Sales Into An Existing E-Commerce Strategy Amsterdam Coffee Roaster Brews Better With New POS System Salsarita’s Fresh Mexican Grill Uses Cloud Point-of-sale to Simplify Daily Operations Online Ordering - Food Case Study:Small Business Funding: The Killarney Omnichannel Ordering Delivers at Taziki’s Café Case Study: Lou's Brews and BBQ   Great Food Flies Faster At Rich's Burgers-N-Grub1  Jewelry Great Food Flies Faster At Rich's Burgers-N-Grub2 Great Food Flies Faster At Rich's Burgers-N-Grub3 Great Food Flies Faster At Rich's Burgers-N-Grub2 Great Food Flies Faster At Rich's Burgers-N-Grub5 Great Food Flies Faster At Rich's Burgers-N-Grub1 Great Food Flies Faster At Rich's Burgers-N-Grub7   Great Food Flies Faster At Rich's Burgers-N-Grub8 Great Food Flies Faster At Rich's Burgers-N-Grub9 Great Food Flies Faster At Rich's Burgers-N-Grub8  Children's Store Case Study: Integrating Online Team Sales Into An Existing E-Commerce Strategy1 Case Study: Integrating Online Team Sales Into An Existing E-Commerce Strategy2 Case Study: Integrating Online Team Sales Into An Existing E-Commerce Strategy3 Case Study: Integrating Online Team Sales Into An Existing E-Commerce Strategy4 Case Study: Integrating Online Team Sales Into An Existing E-Commerce Strategy5 ...
  • PayPal Significantly Expands Global Omnichannel Platform With Acquisition of iZettle May 17, 2018
    SAN JOSE, Calif. & STOCKHOLM--(BUSINESS WIRE)--May 17, 2018-- PayPal Holdings, Inc. (NASDAQ: PYPL) announced today that it has agreed to acquire iZettle, the leading small business commerce platform in Europe and Latin America, for $2.2 billion USD. The acquisition of iZettle significantly expands PayPal’s in-store presence, strengthening PayPal’s platform to help millions of small businesses around the world grow and thrive in an omnichannel retail environment. Small businesses are the engine of the global economy and we are continuing to expand our platform to help them compete and win online, in-store and via mobile,” said PayPal President and CEO Dan Schulman. “iZettle and PayPal are a strategic fit, with a shared mission, values and ...
  • How Kings Dining & Entertainment Is Fulfilling Its Mission With Technology May 18, 2018
    Kings Dining & Entertainment opened its first food and bowling complex in Boston, back in 2002 as Kings Bowl America. In the years since, the company has expanded in geography and the types of entertainment it offers to customers. Today, depending on the venue, customers of all ages can take part in bowling, billiards, ping pong tables, watch feature films, and more.  Kings mission is simple: “To provide the premier social gaming and entertainment experience in a fun, clean, and safe environment,” and “to create an unmatched dining experience by delivering the highest quality food and beverage.” To fulfill that promise, ...
  • Everest Technologies Expands Offerings with Manhattan Associates Partnership May 17, 2018
    WORTHINGTON, Ohio--( BUSINESS WIRE )-- Everest Technologies , an IT service provider specializing in  retail and supply chain solutions , today announced it has become a silver partner with Manhattan Associates, a leading supply chain and omnichannel solutions provider. Manhattan Associates offers comprehensive consulting, implementation and integration services to the company’s customers and prospects. Everest has been working with Manhattan’s supply chain and omnichannel systems for more than 10 years offering supply chain, omnichannel and retail IT solutions to clients. Through this partnership, Everest combines its in-depth knowledge and  technical expertise  to help customers implement Manhattan supply chain technologies for warehouse, transportation and enterprise management. Everest also offers ...
  • NRF Tells USTR Tariffs Would Disrupt Retail Supply Chains May 16, 2018
    WASHINGTON, May 16, 2018 – The National Retail Federation  told  the Office of the U.S. Trade Representative during a hearing today that proposed tariffs on Chinese goods would destroy U.S. jobs, disrupt supply chains and increase prices for U.S. consumers during the upcoming back-to-school and holiday seasons. “Prices will rise, and the economy will suffer,” NRF Senior Vice President for Government Relations David French said in his  testimony . “Retailers cannot quickly change suppliers to find alternate sources for goods impacted by the proposed tariffs. It can take years to develop new supply chains that satisfy retailer requirements for volume, reliability, ...
  • Worldwide Services Revenue Posts Steady Year-Over-Year Growth in the Second Half of 2017 May 15, 2018
    FRAMINGHAM, Mass.--( BUSINESS WIRE )--Worldwide revenues for IT Services and Business Services totaled $502 billion in the second half of 2017 (2H17), an increase of 3.6% year over year (in constant currency), according to the International Data Corporation ( IDC )  Worldwide Semiannual Services Tracker . For the full year 2017, worldwide services revenues came to just shy of the $1 trillion mark (IDC expects 2018 revenues to cross this threshold). Year-over-year growth was around 4%, which slightly outpaced the worldwide GDP growth rate. The above-GDP-growth reflects stronger business confidence bolstered by a brighter economic outlook, a shared sense of urgency for large-scale digital transformation, ...
  • Hudson Group Introduces New Moshi Retail Store at LA International Airport Terminal 4 May 16, 2018
    EAST RUTHERFORD, N.J.--( BUSINESS WIRE )--Hudson Group (NYSE:HUD), the leading travel retailer in North America, in partnership with Moshi, today announced Moshi's second brick and mortar retail space at Los Angeles International Airport (LAX). Located in Terminal 4, the new store features a comprehensive selection of the company’s design-centric accessories and devices for smart travelers on-the-go. The retail concept adds to Hudson Group’s latest openings at LAX, including the original Moshi concept, Hudson LAXpress and Soundstage by Hudson, which were part of Delta Air Lines’ $1.9bn modernization project in Terminal 3. “We’re thrilled to partner with Hudson Group to open this second location ...
  • April Retail Sales Increased 2.8 Percent Over Last Year May 15, 2018
    WASHINGTON, May 15, 2018 – April retail sales increased 0.4 percent seasonally adjusted over March and 2.8 percent year-over-year as consumers continued to spend, the National Retail Federation said today. The numbers exclude automobiles, gasoline stations and restaurants.“Retail sales growth remains solid and on track as households benefit from tax cuts even though they have faced unseasonable weather and bumpy financial markets,” NRF Chief Economist Jack Kleinhenz said. “The tax cuts and higher savings levels should help consumers afford the recent surge in gasoline prices. And a solid job market, recent wage gains and elevated confidence translate into ongoing spending support.”The three-month ...
  • What’s the Health of your Payment Security? May 15, 2018
    Many restaurant owners have their heads buried in the sand when it comes to payment security. It’s understandable. Payment security isn’t a very exciting topic. There’s a lot of confusion. It’s easier to assume your vendor has you covered than to ask and find out you aren’t covered. While payment security does have a lot of technical complexities, the basics are straight-forward — enough that you should be able to understand your situation and ask the right questions of your vendors. With that in mind, here’s some knowledge and advice to get you started. Security Essentials The PCI (Payment Card Industry) Security Standards ...

About Us

Online Retail Training is the best business training partner that a retailer could have !

Who should do it?

The Certificate 1& 2 Retail Customer Service courses are designed specifically for the following groups of people.

Course Outlines

In an easy-to-read format, our courses take the student through a logical progression from the basic principles of customer service.